Anonymous

Randstad USA - Recruitment Review

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Literally never answer there phones , don't care about there employees nor do they try and help out . Expect you to work 10hour days with a 10min break which is a joke and only get paid 9.50 to work in 32 degree or below freezer
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Reason of review:
Poor customer service
Larose Yvp

I am truly disappointed from the way my interview was held

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Updated by user Apr 26, 2017

I would like to make a complaint about the way I was treated by one of your employees in Heilbronn, Germany during my phone-interview today.I have applied for a position of an english-correspondent, and I was not asked throughout the interview a single word of English....

Original review Apr 26, 2017
To whom it may concern, I would like to make a complaint about the way I was treated by one of your employees in Heilbronn, Germany during my phone-interview today. I have applied for a position of an english-correspondent, and I was not asked throughout the interview a single word of English.

During the 10-minutes interview I only had to narrate my CV in German. At the end I was only told, that I was not suitable for the position. As an answer to my question, I was further explained that I simply do not fulfill the requirements, and that I was not allowed to receive any further information due to its confidentiality. I do not state, that I was flawless in my German, neither that I meet the requirements of the position.

I just want to turn your attention to the matter, because I believe that this was not the right way to handle this particular position, neither the right way to treat people like me, who are highly motivated to find a suitable job in a foreign country. I am able to provide more details wenn You require such.

Thank you in advance for your cooperation. Zornitsa Kovacheva
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Reason of review:
Poor customer service
Anonymous

Rude receptionist--San Antonio

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I received an email from Randstad saying if I was interested in the certain position I was to go on a certain date, between a certain time window. When I walked in, the first girl ask me if she could help me and I told her that I received an email for an appointment. She didn't believe me. She treated me like I was *** and incompetent. I had to pull up the email on my phone to show her. I think I wasn't white or blonde enough for her. I did temp for that position for a little while even though I had reservations about it being so far away from my home.
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Reason of review:
Poor customer service
Anonymous
map-marker Houston, Texas

Only helps certain people

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You cab apply apply apply even go to an over booked job fair a, d still come out empty handed. I feel like they only help certain people.
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Reason of review:
Poor customer service
Anonymous

A very discrimanatory company to work for...

Former internal employee...experienced outright discrimination, harassment by management. Contacted HR which never investigated the complaints.
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Reason of review:
Bad quality
Raphaella Yrh

I need and they're not answering this sending me to all the work is work place in there then they're the same they're not don't need me

I need to know what's going on cuz they send me to this workplace and they saying that I'm not scheduled to be there an hour not haven't received my check yet for working
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Reason of review:
Poor customer service
Anonymous
map-marker Chicago, Illinois

Cold call "recruiting" SCAM to solicit your references for new business.

Randstad reached out to me in January of this year with what sounded like a good opportunity. It was a complete cold call. The job the recruiter sounded ideal. I was not looking for a new position and am happy with my current job. I get these type of inquiries from time to time but rarely over the phone. Most often they come in the form of LinkedIn messages or emails. This job sounded interesting. The most interesting part? The salary range - which the recruiter lead with. Clever.

Once she had me on the hook, she reeled me in, asking for my resume and references before setting up an in-person interview with her where she could share more details about the job and get to know me better.

I told her my LinkedIn profile was up to date and accurate. She had found me on LinkedIn, and was cold calling me, so why should she need my resume to review? No difference between what she'd just read online and what I'd send her in a PDF. She gave some half-answer about just needing to see how I had it setup then suddenly became distracted, apologized and quickly disconnected. A bit rude, and in hindsight, very telling. At this point, I should have listened to that little voice that says something didn't seem right!

I literally went into LinkedIn and generated a PDF version of my resume and emailed it to her. She responded within seconds to remind me she also needed at least five references. I didn't give this much thought as I knew my references would speak highly of me and that reference checking typically comes after the initial interviews as checking every reference of every candidate would just cause needless work for the recruiters.

I typed out a quick list and shot it over.

I was texting out a message to my first reference, a former supervisor who had moved on to a new firm, when he texted first: "I'm on the phone with a recruiter asking about you..."

A few minutes later he gave me a call to explain the bizarre conversation he just had. The recruiter asked one question about me - did he know me? Then she launched into several questions about him as this imitation reference check gave way to its true purpose: new business solicitation. The recruiter wasn't calling about me and there was no job. She was trying to get connections to people in the finance industry and was using the guise of a reference check to drum up new business for Randstad. Clever, but not cool when she was using my name to do it.

My former boss was very understanding about it and said he had seen this a few times before and that headhunters and recruiters are shameless in general, and to contact this one immediately and bluntly tell her to cease with this operation.

As my former boss and I were chatting, an email from another reference came in. I do have to give it to this recruiter for being persistent and quick; she was wasting no time whatsoever. This reference actually apologized because she said she was unable to speak to the recruiter when she called (my reference was boarding a flight to go out and see a client) but would call her back when she landed and tell her only good things about me.

I was still on the line with my first reference as this email came in so I told him I had to go and take care of this. I phoned the recruiter but went to voicemail after two rings. This, as most people know is a sign you have manually been sent to voicemail. So, now anger was by this point growing. I left her a voicemail to call me back, I wanted to speak to her regarding the opportunity, but I also explicitly told her to stop contacting my references.

When I did not hear back by the end of the day, I called again. Again, went to voicemail after a short number of rings. Again I left a voicemail. After work I contacted the remaining references to explain myself and all said they had identical experiences: calls that were announced as reference checks but quickly turned into sales pitches/fact finding missions about their businesses. Both said they knew something was off about the situation, but luckily, all are good enough people with enough respect for me that it did not bother them.

I sent one final chaser email to this recruiter, but never heard back. I chalked it up to experience, but was still unhappy.

Then, yesterday, Friday, May 27 2016, I got another text from one of the references on my list asking why Randstad was calling them AGAIN for a reference check on me. I was furious. I dug in my email and found the recruiters number and gave her a call. She actually answered this time and I unloaded on her.

I was working from home on the Friday before the Memorial Day holiday and was able to speak a little more freely than I would have in the office. After I exploded, she shot back that she hadn't called anyone and didn't know who I was. I reminded her of the scam she ran on me earlier in the year and I could tell by the drop in her vocal tone and abrupt pause that almost sounded like a gasp that she probably really didn't remember me personally but she certainly knew I knew what she had been doing. She stammered and tried to recover, but when she didn't have a leg to stand on she just repeated that she hadn't called anyone asking about me on Friday and hung up.

I later spoke to the reference/friend who had texted and indeed, this time it was a man who was calling on behalf of Randstad. I checked my work voicemail and sure enough, almost word for word, almost as if reading a script a male recruiter from the same Randstad office called me on Friday morning with talk of a vague, boiler-plate job description which sounded too good to be true. It appears that after he left the message he viewed that as enough clearance to cold-call the reference list I had given his colleague months ago when she was pulling the same scam.

Shame on Randstad.

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Reason of review:
SCAM
5 comments
Guest

I just had a work from home oppurtunity from Randstad. After receiving the offer letter they wanted me to purchase, through them, $1150 worth of computer equipment required for the position.

I am somewhat up to date on hardware pricing because I needed a new laptop and that amount of money wouldn't have purchased half of it. Fortunately, the banking info I gave to set my direct deposit was an account that had no money. What are my next steps?

Who to, or do I report it? Lynn Woodbury, TN

Guest

I have received emails and countless reminders for these interview appointments. However, no one calls at the scheduled time.

Haven't received any response to the emails that I sent to the recruiter who was supposed to call. When I try to call the 630 # the call fails or just rings with no response / voicemail setup.

Guest

I keep getting the same type of calls and they are claiming to be from Randstad, but they are asking for information they should already have.

Guest

Randstad are scam artists.

Guest

Great posting with excellent information! Sadly, what you experienced is now the norm with most staffing agencies.

The primary offenders who come to my mind are Aerotek, Insight Global and AppleOne. Now, I can add Randstad to the list. More and more hopeful applicants are finding out the hard way there is no exciting, well-paying position for them; their references are simply needed to drum up business for a recruiter.

I have read several accounts of people actually being told by their references they may no longer use them, as they were tired of the sales calls from these agencies. Lying to people and making up jobs that don't exist, just to get business leads from them is highly unethical and I hope people start fighting back against this disgusting practice.

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Anonymous

Don't go to College/Bay office at lunch hour: it's a waste of time.

Don't bother visiting the Randstad office at College and Bay during lunch hour: there is not receptionist. A sign informs that she is on lunch, and visitors can sign in, however to complete the sign in process, you MUST know the name of the person you are visiting, otherwise your info is not processed. And this is what Randstad calls "good customer practice", being "responsive to customer needs" and other meaningless PR. For myself, I will contact companies directly and more than likely a narrow, focused search will give me more interviews and if/when offered a job, a rate of pay that's not reduced by the commission Randstad would shave my annual salary as a placement fee.
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Loss:
$20
Reason of review:
Poor customer service

Preferred solution: Look elsewhere.

Burnette Clm

Randstad USA - Recruiter Review

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Beware working with Randstad Staffing at Bank of America in Union City, California. Both recruiters are unethical and run bunch of ads on Craigslist looking for workers for a one month gig graveyard, swing and day. Joel Aguliar and Yadira.Perez@***.com and riniesha.green@***.com . you be lucky to get 4 hours a week they ask your availability then schedule you on the opposites shifts. Lots of QUOTAS at bank of america. They don't tell you in ad that gotta do 7,000 keystrokes or you & friends get moved to another department. WARNING DONT WORK FOR RANDSTAD
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Reason of review:
Bad quality
Anonymous

I like accurate in Augusta GA.

I was called 2 days after i submitted my appl an put to work in 1 week. I worked for John Deere for almost 2years. Claimed unemployment for 5 mths cause my fiance past an now im back at work at club car. Im a divorced mom with 3 kids. The recruiters are very nice people. Thank you for helping me establish a good job record. I got everything new in my home an a car.
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Reason of review:
Good customer service
Anonymous

Machine Operator

I havent received a check from them yet and i worked 4 days there and i need you to contact me at 870643****
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Mehdi Gcu

Short Review on April&nbs-04:00;25,&nbs-04:00;2017

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Need 2 get a new moneynetwork card I no longer have the card i need the account to close
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Reason of review:
Order processing issue
Anonymous

RANDSTADT BEWARE

Beware of working for Fedex under the name of Randstadt. You get hired under the assumption you will be working directly for FedEx only to find out you are just an employee for Randstadt and then you find out that you are a (vendor) with no benefits, no sick days, no paid holidays, absolutely nothing except for what the government says you have to cover.

Overtime is non-existent. If they do need overtime, instead of paying you, they have you leave early on another day so as not to pay you, is that legal I ask? Meanwhile, FedEx, a multi billion dollar conglomerate, is living rich off their customers and employees paying a minimum substandard living wage to their employees who take the brunt of the worse customer calls imaginable. Customer service reps are hired from outside the US for example in South America for a whopping $5 an hour.

Their English is horrible in most cases unintelligible and they work their day by simply transferring calls to another department which by then the customer is irritable and irate and taking it out on the next representative yours truly and others, it is a mess. We don't get paid enough for the abuse. Then you get called in to human resouses and warned for not being submissive enough, don't they understand whats needs to be done when the assaults happen and that we are human beings with feelings and not robots? There are lots of favoritism and discrimination.

Areas in the office can be very caotic and it's difficult to do your job when things are not going well which is always, emotions are off the chart running high in responce to dissatisfaction with the service Randstadt provides. There are high turnover, very high. The manager(s) lack the skills needed for the intensity found in this boiler room atmosphere not to mention a certant lack of education, for instance, the manager comes in straight to their office, will not walk around or to put it better supervise and evaluate in preparation of what will become a hectic day, and knowing the stress and conditions that this job brings will not show appreciation of the employees doing the heavy lifting, nothing! Raises are a joke, who can live with a .04 cent raise per year and yours truly on my second year anniversary.

For the effort this job demands it would not be asking too much to be paid $15 to $20 per hr with benefits the company can very well afford it. Are we living in a third world country and what would you say if a loved one of yous died and you needed to make arrangements with the emotions that go along with what the moment calls for and then the next thing you hear from you employer is how soon will you be back? This company is a joke. Training preparation is inadequate it does not cover everything and is way too long, it's laughable.

In this company there is little flexibility, lack of advancement opportunities, (unless you are the right color or you are in the vanacular: ghetto), you are stuck with old systems that take way too long to do what needs to be done and this is from my experience while working for lawyers in New York City. I was fired on my two year aniversay with no warning, in violation of their own rules. I did not miss a day I was always the empolyee of the mouth which amounted to nothing in this setting and I have more capabilities and more experience, than the lot, had they only considered an outstanding resume. Do not work for Randstadt, their only interest is what they will get in their already deep pockets at the end of the day.

All they want are bodies to fill in the constant voids and vacancies. There has to be a labor law against this or labor attorney who understands this and will fight against this unfair company.

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Reason of review:
Poor customer service
Anonymous

Didn't want me

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I was laid off my job and decided to move to another state. In the meantime I was going to do temp work until my move. I went to Randstaff and talked to them. I told them I was computer savvy and they said they needed that and to e-mail them a resume. So I e-mailed them my resume. A few days later I got a response that they were happy to get my resume but they had other applicants they wanted to consider but they would keep my resume on file for the future. I responded to their email "Don't bother!" There are other temp services. I don't know why they told me to email my resume if they had no work for me.
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Cons:
  • Brush off of me--not having me register with the service
Reason of review:
Not as described/ advertised
Lezlee Jpw

Randstad USA - Recruitment Review

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If you are in need of a job in richmond ky go elsewhere!they dont care if you have 3 decades of experience,they promise you a permanent job (my wife and i)and place you with a two bit manufacturer of subpar auto parts with unsafe working conditions ,can you after 90 days and black ball you if you complain sooner.this place was riddled with drugs most supplied by the staff randstad sent that had blew thru a nonexistent drug test..both the temp agency and the main factory are run by immoral, lieing,children that will tell you anything to produce and if you expect professional treatment your gone.if you have been victomized by these companys join me and call the state labor board,consumer protection agency,osha,governors office.this bunch needs shutting down!!! Thank you, god bless
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Reason of review:
Bad quality
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